Company Contact Information:
microEngineering Labs, Inc.
2845 Ore Mill Road, STE 4
Colorado Springs CO 80904
(719) 520-5323
(719) 520-1867 fax
Business hours are 10am to 5pm (Mountain Time) Monday through Friday.
email: support@melabs.com
Contacting Technical Support:
If you need technical support, and
can't find the answer in our technical support
section, you can contact us directly by the following methods.
Please
don't FAX your support request. Email support: support@melabs.com
This
is the method we prefer, especially for programming issues. When emailing
support, include all the information that you can. Always include the
version number of any software you are using. If you want us to look at your
source code, attach it to the email as a text file. Please don't put it in
the body of your message. Email clients tend to wrap text using hard carriage
returns, making it very difficult to read and compile your code. Make sure
to attach all source files that you have included in your code.
Our
turn-around time for email support is usually less than one day. Weekends
and holidays will delay responses. Please make sure that your return
email address is valid. Telephone support: 719-520-5323 (available
10am - 5pm Mountain Time) You
are welcome to call us for support if you wish. We get a lot of calls, so
be patient. We will need to know version numbers of any software you are
using, so please have this information available. If you are having software
problems, please be at your computer when you call. We can usually solve
these problems in one phone call if you can try our suggestions immediately.
Here are some links to the most requested information:
Purchasing
Information Product Information
Technical
Support Section Developers Resource Section |
