microEngineering Labs, Inc.
      719-520-5323

              

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Company Contact Information:

microEngineering Labs, Inc.
2845 Ore Mill Road, STE 4
Colorado Springs CO 80904

(719) 520-5323
(719) 520-1867 fax

Business hours are 10am to 5pm (Mountain Time) Monday through Friday.

email: support@melabs.com


Contacting Technical Support:

If you need technical support, and can't find the answer in our technical support section, you can contact us directly by the following methods.

Please don't FAX your support request.

Email support:  support@melabs.com

This is the method we prefer, especially for programming issues.  When emailing support, include all the information that you can.  Always include the version number of any software you are using.

If you want us to look at your source code, attach it to the email as a text file.  Please don't put it in the body of your message.  Email clients tend to wrap text using hard carriage returns, making it very difficult to read and compile your code.  Make sure to attach all source files that you have included in your code.

Our turn-around time for email support is usually less than one day.  Weekends and holidays will delay responses.  Please make sure that your return email address is valid.

Telephone support:  719-520-5323  (available 10am - 5pm Mountain Time)

You are welcome to call us for support if you wish.  We get a lot of calls, so be patient.  We will need to know version numbers of any software you are using, so please have this information available.

If you are having software problems, please be at your computer when you call.  We can usually solve these problems in one phone call if you can try our suggestions immediately.


Here are some links to the most requested information:

Purchasing Information

Product Information

Technical Support Section

Developers Resource Section

 


Copyright 2010
microEngineering Labs, Inc.
2845 Ore Mill Road, STE 4
Colorado Springs CO 80904
(719) 520-5323
(719) 520-1867 fax
email: support@melabs.com

Last Updated: 01/22/2010

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PIC, PICmicro, dsPIC, and MPLAB are registered trademarks of Microchip Technology Inc. in the USA and other countries.  PICBASIC, PICBASIC PRO, PICPROTO, and EPIC are trademarks of Microchip Technology Inc. in the USA and other countries.   BASIC Stamp is a trademark of Parallax, Inc.